Cancellation & Exchange Policy And FAQ
At RATCHELS, all our T-shirts are custom-made based on your selected design. Please review the following policies carefully before placing your order:
Cancellation Policy
- Cancellations are accepted within 1 hour of placing your order.
- After 1 hour, cancellation requests will not be accepted, as your custom design will have already entered the printing process.
- Since customized T-shirts are made specifically for you, we cannot resell them.
Exchange Policy
- Exchanges are not allowed for reasons such as wrong size, change of mind, or design issues, as each T-shirt is custom printed according to your order.
- Our T-shirts are made using high-quality fabric and printed using the DTF (Direct to Film) method, ensuring long-lasting durability.
- We take pride in consistent quality across all products, leaving very little room for defects.
Size Selection
- To avoid size-related issues, please refer carefully to our detailed Size Chart before placing your order.
- Over the years, less than 1% of returns have occurred, primarily due to incorrect size selection.
Exceptions – Damaged in Transit
- Exchanges are accepted only if the product is damaged during shipping.
- In such cases, a video of the unboxing process is required to validate the claim.
- Without this video proof, we will not be able to process an exchange.
Shipping & Delivery
The ordered T.Shirts will be dispatched within 4 to 5 days from the date of receipt of your payment from Chennai. Plus Transit period which differ from place to place. Domestic orders will be shipped mostly by Professional courier or some reliable courier company and International Orders will be shipped thru India post or some reliable International courier company